A first-time COO of a start-up recently asked me what he can do to prepare for scaling up their company? I asked him to elaborate with some examples of specific challenges and impediments. He was trying to figure out how to prepare for balancing resources and commitments and that he was stumped by a Catch-22: [...]
I’ve been working with more and more companies that have “seen the light”, so to speak. Specifically, the “quality” light. And even more specifically, that operating a “quality management system” distinct from their routine operations is entirely inconsistent with the point of having a quality management system. In fact, in my experience, being able to [...]
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